Frequently Asked Questions

A Linkee Family personalized puzzle is so much more than a simple photo puzzle. We transform your family photos into an illustrated work of art set in the themed universe of your choice (Disney, Harry Potter, Star Wars, etc.). Our professional artists create a custom portrait where each member of your family becomes a character in your favorite story. The result is then printed on a high-quality puzzle that you assemble together to create unforgettable memories.

Great news: you don't need professional photos! We work with the photos you already have on your phone. Here's what works best:

• Clear individual photos of each person (face clearly visible).
• Photos can be from different days, locations, or lighting conditions.
• Prefer photos where the person is looking at the camera.
• Avoid blurry, too dark photos or sunglasses.
• Accepted formats: JPG, PNG, or HEIC.
• Recommended minimum size: 1600 pixels on the longest side.

Our artists are experts at harmonizing photos taken at different times and creating a cohesive, beautiful composition.

This is THE question we love! Here's what makes us special:

It's this dedicated artistic craftsmanship that makes all the difference between a generic filter and a masterpiece you'll be proud to display.

Absolutely! Pets are family. We love transforming your dogs, cats, rabbits, birds (and even reptiles!) into magical characters. Simply include them in your total character count when ordering and upload their best photo. Make sure their face is clearly visible so our artists can capture their unique personality.

Yes, always and without exception. Here's our validation process:

1. You place your order and upload your photos.
2. Our artists create your personalized portrait (3–5 business days).
3. You receive a high-resolution digital proof via email.
4. You can request unlimited revisions.
5. Once you're 100% satisfied, we start production.

We never produce without your final approval. This is our "Perfect Portrait" Guarantee — you must be moved (in a good way!) before we print anything.

Here's the detailed timeline:

• Phase 1: Artistic Creation (3–5 business days) — We start your design within 24 hours of your order.
• Phase 2: Revisions — Each revision takes 24–48 hours; unlimited until you're satisfied.
• Phase 3: Production & Delivery (7–14 days) — Printing takes 3–5 days, then shipping 4–9 days depending on your location.

Average total time: 2–3 weeks from order to receipt.
⚠ During holidays, order 4–6 weeks in advance to avoid delays.

We currently offer 7 popular themed universes:

• 🏰 Magical Castle (Disney Inspired) — Enchanted fairy tale style.
• 🪄 Wizard World (Harry Potter Style) — Magic and wonder.
• 🦸 Superhero Adventure — Your family as heroes.
• 🎩 Dark Academia (Wednesday Inspired) — Gothic, mysterious vibes.
• 🌌 Galactic Journey (Star Wars Theme) — Adventures in space.
• 🌙 Moonlight Romance (Twilight Inspired) — Romantic and mystical.
• 🎄 Cozy Christmas (Holiday Theme) — Festive family spirit.

Have a creative idea? Contact us! We love custom universes 🌟

Our puzzles can include 1–10 people (and pets). Here's what we recommend:

• 1–4 people: Ideal — large and detailed faces.
• 5–7 people: Perfect balance of detail and group composition.
• 8–10 people: Possible, but faces will appear slightly smaller.

For more than 10, contact us to discuss options.

Yes! When placing your order, you can describe in the "Your Description" field:

• The outfits you want for each character.
• Specific accessories (magic wand, lightsaber, etc.).
• Particular decor elements or background ideas.
• Any other creative requests.

Our artists will do their best to integrate your wishes while keeping harmony with your chosen theme 🎨

We're extremely proud of our premium quality:

Materials

• 100% recycled premium cardboard (70pt Blue Board)
• Piece thickness: 2 mm for perfect, durable interlocking
• Eco-friendly and non-toxic inks
• Matte satin finish to reduce glare

Features

• Precise cutting for a satisfying assembly
• Sturdy pieces that don’t bend or tear
• High-resolution printing for vibrant colors
• Wear-resistant: assemble and disassemble many times

Durability

• Designed to last for years
• Perfect for framing after assembly
• Can be glued with standard puzzle glue (Mod Podge, Elmer’s)

We offer 3 sizes for different ages and difficulty levels:

The Classic Puzzle — 250 pieces

• Dimensions: 14" × 19.25" (35.5 × 49 cm)
• Ideal for: kids 9–10 and beginner adults
• Average assembly time: 2–3 hours
• Perfect for a family evening

The Family Puzzle — 500 pieces ⭐ Most popular

• Dimensions: 19.25" × 26.625" (49 × 67.5 cm)
• Ideal for: 10+ and adults
• Average assembly time: 4–6 hours
• The perfect balance between challenge and fun

The Masterpiece Puzzle — 1000 pieces

• Dimensions: 19.25" × 26.625" (49 × 67.5 cm)
• Ideal for: teens and puzzle enthusiasts
• Average assembly time: 8–12 hours
• For challenge lovers and extended family moments

💡 Tip: assembly time varies with illustration complexity and your experience.

The experience starts when you open the box! Each puzzle arrives in a premium Collector’s Edition box:

• Dimensions: 10" × 8" × 1.75" (25 × 20 × 4.5 cm)
• Material: high-quality recycled rigid cardboard (2-piece box)
• Design: your personalized artwork printed on the lid
• Finish: premium glossy printing
• Durability: designed to protect and preserve your puzzle for years

It’s so beautiful that many customers keep it as décor or to store the puzzle between assemblies.

Absolutely—our puzzles are perfect for families:

Safety

• Non-toxic, certified materials
• Pieces large enough to avoid choking hazards (250 & 500 pcs)
• Eco-friendly safe inks

Age recommendations

• 250 pieces: from 8–9 (with possible parental help)
• 500 pieces: from 10+
• 1000 pieces: from 12+

Benefits

• Develops patience and concentration
• Strengthens problem-solving skills
• Encourages family collaboration
• Reduces screen time in a fun way

Yes—many customers turn their puzzle into permanent wall décor.

Option 1: Direct framing

• Use a standard frame matching your puzzle dimensions
• Add a foam board or rigid backing for support

Option 2: Gluing then framing

• Glue the puzzle with puzzle glue (Mod Podge, Elmer’s)
• Let it dry completely (≈ 24h)
• Frame it like a work of art

Required frame sizes

• 250 pieces: 14" × 19.25" (or 40 × 50 cm)
• 500 & 1000 pieces: 19.25" × 26.625" (or 50 × 70 cm)

💡 Bonus: we include a high-resolution digital copy of your artwork—perfect if you want an extra framed print without assembling the puzzle.

Yes! We use a random cut for all our puzzles, which means:

• Each piece has a unique shape
• No repetitive grid (unlike ribbon cuts)
• More stimulating and satisfying assembly
• Impossible to place a piece in the wrong spot by mistake

This cutting method offers a premium experience and avoids the monotony of standard cuts.

Yes! We ship our personalized puzzles worldwide. Main delivery zones:

Free standard shipping

• United States
• Canada
• United Kingdom
• Australia
• New Zealand

Other destinations

• Europe: yes (shipping calculated at checkout)
• Asia: yes (shipping calculated at checkout)
• South America: yes (shipping calculated at checkout)
• Africa: contact us for confirmation

Typical delivery times

• United States: 4–7 business days
• Canada: 5–9 business days
• Europe: 7–12 business days
• Rest of world: 10–15 business days

Any customs/import fees are the recipient’s responsibility.

We always do our best to meet your deadline. Please:

1. Contact us before ordering at info@linkeefamily.com
2. Tell us your deadline and location
3. We’ll confirm feasibility and express options

Expedited options

• Express shipping (≈ 2–3 days USA, 3–5 days international)
• Priority “First-in-Line” production (currently included)

Typical holiday cutoffs

• Christmas: order before Dec 1
• Mother’s Day: before Apr 15
• Father’s Day: before Jun 1

Pro tip: order 4–6 weeks before your target date to be safe.

Because every puzzle is uniquely made for you, we cannot accept returns for change of mind. That’s why we offer our Perfect Portrait Guarantee:

• ✅ Digital proof before production
• ✅ Unlimited free revisions
• ✅ We don’t produce until you’re 100% satisfied
• ✅ Rigorous quality control before shipping

Refund/Replacement cases

• Item damaged in transit
• Manufacturing defect (missing pieces, print defect)
• Printed artwork doesn’t match the approved proof

What to do if there’s an issue

1. Contact us within 48h at info@linkeefamily.com
2. Send photos of the problem
3. We’ll offer a free replacement or full refund

Your satisfaction is our absolute priority—if something’s wrong, we fix it.

You’ll receive notifications at each step:

1. Order confirmation — instant email with summary
2. Design in progress — within 24h, we confirm the artists started
3. Digital proof ready — in 3–5 days, with a link to request revisions
4. Production started — after your approval
5. Shipped — 3–5 days after approval, with tracking link

You can also email us anytime for an update.

Before design starts (first 24h): ✅ Yes — contact us immediately at info@linkeefamily.com (theme, size, photos, etc.).

During design phase: ✅ Yes, partially — you can change photos or adjust requests; theme/size no longer editable.

After proof approval: ❌ No — production begins; no changes possible. Please review the proof carefully.

Yes! Linkee Family gift cards are perfect when you want to offer a personalized experience and let the recipient choose.

Benefits

• Values available: $50, $75, $100, $150, $200
• Valid for 12 months
• Delivered by email (great last-minute gift)
• Recipient chooses theme, size, and uploads photos

How it works

1. Purchase the gift card on our site
2. Receive the code by email (instant)
3. Forward it to the recipient
4. They redeem it at checkout

Perfect for birthdays, Christmas, or any special occasion!

A Linkee Family personalized puzzle is ideal because it combines three powerful elements:

1) Emotional personalization

• Each family member is transformed into a character
• Creates a unique and precious memory
• Shows you took the time to create something special

2) Shared experience

• Assembling the puzzle together creates quality moments
• Encourages disconnection from screens
• Strengthens family bonds

3) Lasting keepsake

• Can be framed and displayed
• Becomes a unique décor piece
• Can be passed down through generations

Perfect occasions

• Christmas or holiday season
• Wedding or anniversary
• Mother’s Day / Father’s Day
• Housewarming
• Grandparents’ birthday
• Family reunion

Use this quick selection guide:

Based on passions

• Love Disney? → Magical Castle
• Harry Potter fans? → Wizard World
• Star Wars enthusiasts? → Galactic Journey
• Superhero family? → Superhero Adventure

According to kids’ ages

• Young kids (4–8): Magical Castle, Cozy Christmas
• Tweens/teens (9–15): Dark Academia, Wizard World, Galactic Journey
• Multi-generation: Magical Castle, Superhero Adventure

Family personality

• Joyful & colorful: Magical Castle, Superhero Adventure
• Mysterious & original: Dark Academia, Moonlight Romance
• Adventurous: Galactic Journey, Wizard World

By occasion

• Christmas: Cozy Christmas
• Valentine’s Day: Moonlight Romance
• Halloween: Dark Academia
• Any occasion (most versatile): Magical Castle

Still hesitating? Contact us — we love helping families choose!

Preparation

1. Choose a flat, stable surface (table or puzzle mat)
2. Ensure good lighting
3. Plan 2–6 hours depending on size (take breaks!)
4. Turn off screens and put on soft music

Assembly strategy

1. Sort first: separate edge pieces from interior pieces
2. Start with the frame: assemble all edges first
3. Sort by color: group pieces by similar zones
4. Work by sections: each person takes an area
5. Connect sections together

Pro tips

• Faces are often easier—start there
• Use the reference image on the box
• Never force a piece; if it resists, it’s not the right place
• Celebrate the last piece together!

Preservation

• Glue the puzzle if you want to keep it assembled
• Or disassemble and store in the box to redo later

Yes—volume pricing is available:

Volume discounts

• 2 puzzles: −10% off total
• 3–4 puzzles: −15% off total
• 5+ puzzles: −20% off total

Great use cases

• Gifts for multiple family branches
• Personalized corporate gifts
• Family events (reunions, weddings)
• Gifts for a team or group

To get your discount, email info@linkeefamily.com before ordering with your quantities, themes, and sizes — we’ll send a personalized code.

Absolutely! Personalized puzzles are perfect for:

Corporate gifts

• Year-end gifts for employees and their families
• Rewards for exceptional performance
• Retirement gifts
• Creative team-building

Special events

• Weddings (newlyweds portrait for VIP guests)
• Milestone birthdays (50th, 60th, etc.)
• Family reunions
• Fundraisers for associations

Business benefits

• Volume pricing from 5 puzzles
• Professional invoicing
• Priority production timelines
• Personalized support

Contact us at info@linkeefamily.com to discuss your project.

That’s exactly why we send a digital proof! Here’s how it works:

1. Reply to the proof email with your requested modifications
2. Be specific (e.g., “Dad’s nose is too big”, “Add glasses to Mom”)
3. Our artists make the changes (within 24–48h)
4. You receive a new proof
5. Repeat until you’re fully satisfied

Unlimited revisions: We don’t limit the number of modifications — your satisfaction is our goal.

Common changes include:

• Adjusting facial features
• Changing clothing colors
• Adding/removing accessories
• Adjusting composition or positions
• Fixing resemblance details

We never begin production until you’ve approved the final version.

Yes! Each order includes a high-resolution digital copy of your artwork. You can use it for:

✅ Authorized uses:

• Phone or computer wallpaper
• Framed wall prints
• Personalized greeting cards
• Family photo albums
• Personal social media posts
• Additional gifts (mugs, cushions, etc. via other services)

❌ Unauthorized uses:

• Reselling the artwork
• Commercial use without authorization
• Editing or redistributing the image

The artwork remains your property for personal and family use. For commercial projects, contact us to discuss licensing.

Yes! Our team is made up of professional illustrators experienced in:

• Digital character illustration
• Artistic photo retouching
• Thematic design (fantasy, sci-fi, etc.)
• Adapting visual styles (Disney-inspired, anime, etc.)

Each artist is carefully selected for their ability to capture likeness while keeping artistic depth. We’re proud to support talented artists and pay them fairly for their craftsmanship.

Yes! Sustainability is at the heart of our process:

🌿 Materials

• ♻️ 100% recycled cardboard for puzzles
• ♻️ Recycled and recyclable cardboard boxes
• 🌱 Eco-friendly, non-toxic inks
• 📦 Minimal and biodegradable packaging

🏭 Production

• Local manufacturing (USA) to reduce carbon footprint
• Partners certified for sustainable practices

Commitment: We continually improve our environmental impact while maintaining premium quality.

We’re a small family studio, and we personally read every message 💌

📧 Email: info@linkeefamily.com
Response time: <24h weekdays, <48h weekends
Best for: detailed questions, order issues, or custom requests.

💬 Live chat: available on the site (Mon–Fri, 9am–5pm EST)
Best for: quick questions or tracking updates.

📱 Social Media:
Instagram: @linkee_family
TikTok: @linkeefamily
Best for: inspiration, examples, and sharing your puzzle!

📬 Mailing address:
Linkee Family by Tendra — Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

We love hearing from our customers — never hesitate to reach out, even just to say hello!